Conversation events
Webhook payloads for conversation create, update, and delete events
Conversation webhooks use "type": "conversation".
Supported events:
| Parameter | Description |
|---|---|
| create | Triggered when a new conversation is created |
| update | Triggered when conversation fields change (for example last_message_id after a new message) |
| delete | Triggered when a conversation is deleted |
See also the Conversations API.
Create
json
{
"event": "create",
"type": "conversation",
"object": {
"id": 216291470,
"company_id": 96467,
"sender_name": "70000000000",
"sender_phone": "70000000000",
"sender_external_id": "70000000000",
"sender_external_public_id": "70000000000",
"provider": "whatsapp",
"avatar_url": "path to file",
"created_at": "2025-08-31T13:28:00.562Z",
"last_updated_at": "2025-08-31T13:28:00.000Z",
"last_message_id": 1315284110,
"operational_state": "open",
"replied_state": "unreplied",
"group": false
}
}